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Benefits for Consumers
Customer Guide
Click to download
Certificate of
Quality
Assurance
Click to download
- Quality Vetted Contractors
- Written Guarantees*
- Deposit Protection*
- Insurance Backed Guarantees*
- Independent Inspectors
- Professional Mediation & Arbitration
- Ombudsman Protection
- Telephone helpline
* QAA Members have these benefits available but customers should insist they receive copies of relevant paperwork before placing their order.
In selecting a QAA member you can be sure of their commitment to Quality, Professionalism and Service.
Choosing a Supplier with Confidence
All members must pass stringent vetting procedures before acceptance into the QAA, involving the provision of excellent trade and customer references, full and detailed background information including credit checks and carry up to date public liability insurances.
All members must sign the Quality Assurance Charter agreeing to abide by any decision of the Quality Assurance Ombudsman in the event of any complaints being referred to him.
In the unlikely event of a complaint, QAA can investigate the problem and appoint a mediator/conciliator. If the complaint cannot be resolved at this level, the mediator/ conciliator may decide it prudent to offer both parties the availability of an Independent Inspection to help bring the matter to a close. At any time in this process the consumer can request that the complaint be referred to the QA Ombudsman for formal investigation. The Ombudsman has extensive powers of investigation and his decisions are legally binding and enforceable.
Insurance Backed
Guarantee Leaflet
Click to download
Most members will be able to give you a written guarantee on their work.
QAA members can offer deposit protection insurance (DPI) and an Insurance Backed Guarantee (IBG). Please be sure to request this if it is something you want in place.
DPI and IBG's provide additional peace of mind should the contractor no longer be in a position to honour their original guarantee or return a customer's deposit due to cessation of trading. QAA Accredited Insurance providers conform to all standards and guidelines set by various governing bodies including the FSA and are H.M Treasury regulated.
Therefore, as a customer, you can feel confident in awarding your contract or order to a QAA registered member.
 Please call this number to verify your supplier is officially registered with QAA:
General Enquiries: 01257 270700 or email: Enquiry Form
Information about Members: 01257 270701 |
