Certificate of Quality Assurance

How Members Should Use The Certificate Of Quality Assurance & Quotation Packs:

Certificate of
Quality Assurance


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The Certificates Of Quality Assurance (CQA’s) are issued by members to potential customers at the point of quotation usually within a Quotation Folder.

To give the very best impression to customers, members are encouraged to enclose the CQA within a Quotation Folder and also enclose a Customer Guide and a leaflet on Insurance Backed Guarantees. Members should also consider putting a copy of their written guarantee within this quotation pack (QAA can help contractors produce a professionally written guarantee).

This Quotation Pack, to include The Certificate Of Quality Assurance (CQA), is a major factor in helping give customers peace of mind and assist the member to secure more orders.

The CQA is individually and specifically printed with the member’s contact details, membership number, dates of membership etc. It also displays the Consumer Advice Line. This gives potential customers the opportunity to contact QAA and discuss the protection afforded them, verify membership and ask any other questions that may be concerning them.

QAA consultants are trained to discuss consumer protection, the benefits of using the member, the guarantees and the protection given to customers via the QA Ombudsman.

Using the Quotation Packs many members experience successful conversion rates in excess of 8 out of 10 quotes issued.

Consumers want to make sound decisions. We all want to know the supplier we are dealing with is competent, professional, has a good record of customer satisfaction.

The existence of QAA and The QA Ombudsman gives customers a great deal of confidence and peace of mind when choosing a supplier.

Members will be provided with a small supply of these certificates and packs at the outset of membership. Additional copies can be ordered from QAA by emailing info@theqaa.co.uk or telephoning 01257-270700.

Customer Information:

Why The Certificate Of Quality Assurance & Quotation Packs are Important To Consumers:

This CQA Certificate is very important to a customer. It is assurance that the business giving the quotation or estimate is a current member of the QAA. It should have the members details printed on it (ie name of business, address, contact details etc), it should have the date until which membership is valid (new ones are issued annually) and the Scope Of Registration. The Scope Of Registration is the area of expertise in which QAA has vetted the member.

The CQA Certificate also explains that the member has been vetted, had customer and trade references independently checked and verified, carries up to date public liability insurances and has supplied detailed background information before being considered for membership.

To protect customers further the member has also signed up to The Quality Assurance Charter (see bottom of Certificate of Quality Assurance). This is a legally binding contract between QAA and the member (signed by the member when it applies for membership) stating that, in the unlikely event of a complaint being referred to QAA or The QA Ombudsman, (see Ombudsman Scheme) the member would agree to abide by an decisions made. QAA will appoint a mediator if any disputes occur and, if necessary, appoint and independent inspector to view and produce an independent technical report available to all parties.

The QAA and The Ombudsman have extensive powers of investigation and decisions made by The Ombudsman are legally binding and enforceable.

This level of consumer protection is only available from QAA and The Double Glazing & Conservatory Ombudsman Scheme (DGCOS). Most trade associations offer a non-mandatory (optional) conciliation service which is not legally binding or enforceable. This means that should disputes occur with their member, and the member refuses to cooperate, very often the customer must seek, and pay for, an alternative means of redress.

QAA seek to minimise these risks to consumers and help them chose a professional supplier who has demonstrated a thorough and caring image.

For more information on any of the above please contact: 01257-270700 or email: Enquiry Form