Vetting of Members

Customers can confidently award contracts/orders to members in the knowledge that they have been vetted prior to acceptance and that there exists an independent Ombudsman Scheme to investigate any complaints.

The vetting processes include:

• Submission of a detailed application form
• Supply of details of experience and qualifications
• A review of any written guarantees offered to customers
• Independent verification of customer satisfaction. QAA independently write to customers of the applicant with a quality and customer satisfaction questionnaire
• Proof of Public Liability Insurances
• Authorisation of The Quality Assurance Charter.  This gives powers of investigation to The Quality Assurance Ombudsman with outcomes that are legally binding and enforceable.

The Membership Committee will consider each application on its own merits based on the results of reviewing all of above.  The process normally takes approx 2-3 weeks to complete from the date QAA staff receive a completed application form.

Click here to view membership fees.

Click here to apply for membership.

To discuss the vetting of members please call: 01257-270700 or use the: Enquiry Form